by The Cinch Team | Feb 18, 2026 | Case Study
Stonebriar Auto Services, LLC, a major Jiffy Lube franchisee, successfully expanded its customer retention strategy in December 2025. By integrating SMS reminders alongside established email campaigns, the company achieved immediate, measurable financial growth. A...
by The Cinch Team | Feb 10, 2026 | Article, Growth
Let’s talk about something that we all pretend isn’t a big deal: the missed call. For a small business owner, the phone still rings. A lot. It’s how people find you, vet you, and decide if they’re going to give you their money. A missed call doesn’t...
by The Cinch Team | Feb 10, 2026 | News
As an auto repair shop owner, your customers trust you with their safety. You ensure their brakes are sound, their engines are reliable, and their vehicles are ready for the road. But what about their tires? Often, the small details make the biggest difference. The...
by The Cinch Team | Jan 30, 2026 | Podcast, Spotlight
Unlock the Secrets to Customer Retention In this episode of Back for More, host Amy LaVange sits down with Andrew Perry, VP of Product, and J-P Scoville, VP of Customer Success at Cinch, to reveal the latest tools designed to help businesses build stronger, lasting...
by The Cinch Team | Jan 19, 2026 | Case Study
For operators in the automotive services industry—from quick lube and tire centers to full-service repair shops—the primary challenge is not attracting customers, but ensuring they return. Infrequent visits, intense competition, and fragile customer loyalty create a...
