Satisfaction Surveys
Understand Your Customers with Surveys
Create engaging satisfaction surveys that collect actionable customer insights and enable your team to refine and enhance the customer experience.
The Problem
Tired of Dealing with These Common Challenges?
Poor Question Design
Are poorly phrased survey questions skewing your results and leading to biased and unreliable data?
Confusing Insights
Interpreting survey data can be overwhelming. Is your survey tool giving you the insights you need?
Low Impact Surveys
Are low-impact surveys draining your time and budget? How can you maximize your efforts and save time?
The Solution
Helping Every Location Stand Out and Scale
Cinch helps B2C businesses spot the stores delivering consistent success—then helps you replicate the winning formula across every location.
Satisfaction Scores
Prevent Pitfalls Like Leading, Loaded, or Vague Questions
From Boolean questions like Yes/No to detailed scale-based inquiries (1-10), Cinch provides the flexibility to collect precise feedback. Flag specific questions to help calculate an Overall Satisfaction Score.
Reporting Tools
Visualize Feedback and Quickly Spot Trends and Opportunities
Explore comprehensive charts and graphs for deeper insights. Cinch simplifies insights with built-in analytics and visual reporting tools, so you can pinpoint areas for improvement and opportunities for growth.
Easy Distribution
Easily Embed Surveys into Email Templates or SMS Campaigns
Use dynamic merge tags to integrate surveys within personalized customer journeys. Then deliver seamless follow-ups with conditional redirects. Based on the customer’s answers, you can direct them to relevant pages.
Franchises and Multi-Unit Businesses Have Unique Challenges
Surveys certainly move the needle for your business, but you need all the right tools working together in one cohesive platform to really thrive.
Email Campaigns
Boost open and click rates with our deliverability tech.
Text Messaging
Communicate directly with customers—or en masse.
Direct Mail
Send a single personalized postcard or by the thousand.
Online Reviews
Automatically request and respond to online reviews.
Ad Audiences
Our data science delivers targeted lookalike audiences.
Trackable Links
Boost engagement and track campaign efficacy.
Landing Pages
Collect and integrate opt-in and contact information.
Coupons
Create trackable coupons and prove your ROI.
Frequently Asked Questions
Yes. Every survey can reflect your brand’s identity with automatic inclusion of your logo and company colors.
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With Cinch’s mobile app, you can easily and instantly view survey results on the go. Receive notifications, search by customer or survey name, and filter by key metrics like overall score and transaction location—all within the app.
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Cinch’s conditional redirect links give you control over what customers see after submitting a survey. Redirect them to specific URLs based on their responses.
For instance, if a customer provides feedback, you can guide them to a feedback form, a referral form, or a Thank You page stating you’ll follow up. If they choose %22No,%22 they can be directed to a simple Thank You page or your website.
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We’re passionate about helping you achieve sustainable growth. If you’re looking to empower your brand and create experiences that drive loyalty, we’re here to help.
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