Online Reviews
Hands-Off Review Management
Say goodbye to hours manually requesting and responding to online reviews. With automated review management, you save time and make money.
The Problem
Tired of Dealing with These Common Challenges?
Not Enough Time
Managing online reviews across store locations is a time-consuming and resource-intensive process.
Response Consistency
Ensuring a unified brand voice can be difficult, especially if review management is decentralized.
Localized Issues
Does your process consider unique local dynamics or customer preferences? Is it missing key insights?
The Solution
Helping Every Location Stand Out and Scale
Cinch helps B2C businesses spot the stores delivering consistent success—then helps you replicate the winning formula across every location.
Reviews Automation
Automate Review Requests and Responses from One Platform
Manage all your online reviews in one place, from Google to Facebook and beyond. Effortlessly request new reviews every time a customer makes a purchase, then automatically tailor responses based on the rating.
Branded Templates
Ensure Every Request and Response Is On-Brand and On-Point
Create brand-approved review requests and responses. With Cinch, you can design templates that stores can automatically send, ensuring every interaction reflects professionalism and a seamless customer experience.
Manager Alerts
Notify Store Managers When Reviews Require Their Attention
Make sure every review gets the attention it deserves. Automatically alert store managers via email or text when a negative review needs a prompt response—or a positive review needs a celebratory high five.
Franchises and Multi-Unit Businesses Have Unique Challenges
Online reviews certainly move the needle for your business, but you need all the right tools working together in one cohesive platform to really thrive.
Boost open and click rates with our deliverability tech.
Text Messaging
Communicate directly with customers—or en masse.
Direct Mail
Send a single personalized postcard or by the thousand.
Trackable Links
Boost engagement and track campaign efficacy.
Ad Audiences
Our data science delivers targeted lookalike audiences.
Surveys
Get real-time feedback, insights from customers.
Landing Pages
Collect and integrate opt-in and contact information.
Coupons
Create trackable coupons and prove your ROI.
Frequently Asked Questions
Our unlimited automated responses let you determine the tone and approach to every review challenge. Create dozens of dynamic responses for positive, neutral, and negative reviews that are sent automatically. You can even attach coupons, survey links, or referral requests as well.
” dsm_child_open_font_icon=”:||divi||400″ dsm_child_close_font_icon=”;||divi||400″ dsm_open_bg_color=”#fcfaf5″ dsm_close_bg_color=”#fcfaf5″ dsm_closed_toggle_padding=”20px|34px|20px|34px|true|true” dsm_content_padding=”30px|160px|||false|false” dsm_content_padding_tablet=”30px|160px|||false|false” dsm_content_padding_phone=”30px|0px|||false|false” dsm_content_padding_last_edited=”on|phone” _builder_version=”4.17.3″ _module_preset=”default” header_item_font=”Nexa Text Regular||||||||” header_item_font_size=”20px” header_item_letter_spacing=”0px” closed_header_item_font_size=”20px” content_font=”Next Text Book||||||||” content_font_size=”16px” content_line_height=”25px” background_enable_color=”off” custom_padding=”20px|34px|20px|34px|true|true” border_radii_dsm_toggle_open_border=”on|10px|10px|10px|10px” border_color_all_dsm_toggle_open_border=”RGBA(255,255,255,0)” border_radii_dsm_toggle_closed_border=”on|10px|10px|10px|10px” border_color_all_dsm_toggle_closed_border=”RGBA(255,255,255,0)” global_colors_info=”{}”][/dsm_faq_child][dsm_faq_child dsm_title=”Is it easy to find reviews in your customer profiles?” dsm_content=”
Inside each customer profile, you’ll find past reviews, transactions, stores visited, survey results, contact information, and so much more. You can even respond directly to a review from the dashboard, making it easier than ever to develop personal relationships with your hard-earned customers.
” dsm_child_open_font_icon=”:||divi||400″ dsm_child_close_font_icon=”;||divi||400″ dsm_open_bg_color=”#fcfaf5″ dsm_close_bg_color=”#fcfaf5″ dsm_closed_toggle_padding=”20px|34px|20px|34px|true|true” dsm_content_padding=”30px|160px|||false|false” dsm_content_padding_tablet=”30px|160px|||false|false” dsm_content_padding_phone=”30px|0px|||false|false” dsm_content_padding_last_edited=”on|phone” _builder_version=”4.17.3″ _module_preset=”default” header_item_font=”Nexa Text Regular||||||||” header_item_font_size=”20px” header_item_letter_spacing=”0px” closed_header_item_font_size=”20px” content_font=”Next Text Book||||||||” content_font_size=”16px” content_line_height=”25px” background_enable_color=”off” custom_padding=”20px|34px|20px|34px|true|true” border_radii_dsm_toggle_open_border=”on|10px|10px|10px|10px” border_color_all_dsm_toggle_open_border=”RGBA(255,255,255,0)” border_radii_dsm_toggle_closed_border=”on|10px|10px|10px|10px” border_color_all_dsm_toggle_closed_border=”RGBA(255,255,255,0)” global_colors_info=”{}”][/dsm_faq_child][dsm_faq_child dsm_title=”How can I track review performance and trends for my company in Cinch?” dsm_content=”
Cinch’s customer review dashboard analyzes customer satisfaction, feedback responsiveness, and the business impact of reviews. Now you can enhance your service quality and reputation through more informed decision-making with Cinch reports.
” dsm_child_open_font_icon=”:||divi||400″ dsm_child_close_font_icon=”;||divi||400″ dsm_open_bg_color=”#fcfaf5″ dsm_close_bg_color=”#fcfaf5″ dsm_closed_toggle_padding=”20px|34px|20px|34px|true|true” dsm_content_padding=”30px|160px|||false|false” dsm_content_padding_tablet=”30px|160px|||false|false” dsm_content_padding_phone=”|0px|||false|false” dsm_content_padding_last_edited=”on|phone” _builder_version=”4.17.3″ _module_preset=”default” header_item_font=”Nexa Text Regular||||||||” header_item_font_size=”20px” header_item_letter_spacing=”0px” closed_header_item_font_size=”20px” content_font=”Next Text Book||||||||” content_font_size=”16px” content_line_height=”25px” background_enable_color=”off” custom_padding=”20px|34px|20px|34px|true|true” border_radii_dsm_toggle_open_border=”on|10px|10px|10px|10px” border_color_all_dsm_toggle_open_border=”RGBA(255,255,255,0)” border_radii_dsm_toggle_closed_border=”on|10px|10px|10px|10px” border_color_all_dsm_toggle_closed_border=”RGBA(255,255,255,0)” global_colors_info=”{}”][/dsm_faq_child][/dsm_faq]
Join the Cinch Community
We’re passionate about helping you achieve sustainable growth. If you’re looking to empower your brand and create experiences that drive loyalty, we’re here to help.
Discover what Cinch can do for your business today.