Cinch learning center
Helping you know how to become more proficient with the Cinch software, data science tactics, marketing solutions, and personalized methods with multi-channel messaging methods.
Introducing Task Manager: Never Let a Follow-Up Slip Through the Cracks
Every business has a version of the same problem: a customer texts in, leaves a review, or misses a callback — and somewhere between the front desk and the follow-up, it gets lost. Not because anyone dropped the ball on purpose, but because "remembering to follow up"...
Cinch Launches Self-Serve AI Voice Trial: Go Live in Minutes
Any consumer-facing business can now activate Cinch AI Voice in minutes. No sales call required. DRAPER, Utah — JULY 20, 2026 — Cinch, a marketing platform built for local and enterprise consumer-facing businesses, today announced a self-serve free trial of Cinch AI...
Cinch Partners with SportsDataIO to Bring Real-Time Fan Engagement Data to Brands
New integration gives operators a first-of-its-kind tool to connect customer passion with personalized marketing — turning game-day energy into repeat visits and long-term loyalty The Partnership Cinch, the customer data experience platform built for B2C...
How New Tire Safety Standards Can Protect Your Customers
As an auto repair shop owner, your customers trust you with their safety. You ensure their brakes are sound, their engines are reliable, and their vehicles are ready for the road. But what about their tires? Often, the small details make the biggest difference. The...
Cinch in the Spotlight: Justin Rae Discusses Intentional Marketing
Intentional Marketing in the Age of AI: Smarter Strategy Choices for 2026 Ever feel like “AI for marketing” is just another shiny object being waved in your face? You’re not alone. Justin Rae’s new piece in Street Fight does something rare: it ditches the hype and...
Cinch in the Spotlight: Justin Rae Shares His Take on the Voice Revolution
The Voice Revolution Is Here (And It Finally Understands What You’re Saying) Let’s be honest for a second: when was the last time you actually enjoyed calling a business? We’ve all been there—stuck in menu purgatory, shouting "REPRESENTATIVE" at a robot that clearly...
Cinch Introduces AI-Powered Call Assistant and Scheduler to Streamline Business Operations
Cinch has announced its new AI Call Assistant and Scheduler, a dynamic duo that is designed for organizations of all sizes—including small businesses, franchises, and enterprises. With this new addition, owners can automate call management and simplify appointment...
Cinch Unveils Loyalty Program to Drive Customer Retention
Seamless Integration for Future-Ready Businesses Cinch, a leading customer data experience platform (CDXP), announces the launch of its new Loyalty Program feature. This enhancement empowers franchises and multi-unit businesses to simplify loyalty management, deliver...
Your Reviews Are More Than Stars: Meet Cinch’s Sentiment Analysis Tool
Let’s be real about online reviews—star ratings don’t tell the whole story. Sure, a 5-star review looks great on the surface, but what if the customer’s actual feedback says something different? Maybe they’re frustrated but didn’t want to be “that person.” Or maybe a...
Cinch in the Spotlight: Justin Rae Talks Customer Sentiment
Beyond Likes: Win Hearts with Emotional Marketing In a marketplace filled with noise, logic only gets you so far. The brands that truly stand out are the ones that make customers feel something. But how do you measure a feeling? And how do you turn that feeling into a...
Cinch in the Spotlight: Justin Rae Connects Marketing Automation and Autonomous Cars
The Surprising Link Between Self-Driving Cars and Your Marketing Strategy What do self-driving cars and marketing automation have in common? More than you might think. Both are powered by artificial intelligence, designed for maximum efficiency, and are fundamentally...
Cinch in the Spotlight: Justin Rae Discusses the Subscription Economy
The Subscription Economy: Multi-Location Businesses and Recurring Revenue Models Subscriptions are rapidly transforming industries. Now, multi-location businesses are beginning to take notice. However, what does it really take to implement subscription revenue models...
Cinch in the Spotlight: Justin Rae Talks Promotional Tactics
Franchise Marketing Needs a New Playbook for the Post-Promo Era By Cinch CEO Justin Rae In his latest thought leadership piece for Street Fight Magazine, Justin Rae, CEO of Cinch, explores the challenges and opportunities facing franchise marketers in what he...
Announcing Our New Partnership With The Auto Repair Boss
At Cinch, we’re proud to announce a new partnership with The Auto Repair Boss. As a leading broker specializing in selling auto repair and service businesses, they serve shops across the United States. This collaboration is designed to maximize value for business...
Cinch in the Spotlight: Justin Rae Talks Scalable Reputation Management
Scalable Reviews and Reputation Management for Multi-Location Brands By Cinch CEO Justin Rae In his latest article for Street Fight Magazine, Justin Rae, CEO of Cinch, dives into the challenges and opportunities of managing reviews and reputation for...
Cinch and Rocketium Partner to Revolutionize Marketing Campaigns
At Cinch, we're thrilled to announce an exciting partnership with Rocketium, a leader in visual content marketing automation. By joining forces, we’re enhancing how businesses create and deliver highly personalized, data-driven campaigns that leave a lasting impact....
Cinch in the Spotlight: Justin Rae Talks Franchise Growth in 2025
The Future of Franchising Starts Now Franchise businesses play a vital role in shaping the modern economy. They drive employment and spark innovation in every corner of the country. But are you ready to leverage the trends that will define the future? In an exclusive...
Cinch in the Spotlight: How CDXPs and CRMs Stack Up
The Next Step in Software: CDXPs vs CRMs Join Gabe Davis, Partnerships Manager at Cinch, in the latest episode of Let's Chat With Auto Repair Boss. Designed for auto repair and tire shop owners, this insightful conversation dives into how Cinch’s Customer Data...
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