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Smarter Connections: How AI and Loyalty Power Modern Retention

by Allison Barr | Jan 30, 2026

In this episode of Back for More, we pull back the curtain on Cinch’s newest product releases and explore how they’re helping businesses retain more customers with smarter, more intentional engagement.Joined by Andrew Perry (VP of Product) and JP Scoville (VP of...

The Coupon Trap: How Discounting Is Eroding Brand Trust (And What to Do Instead)

by Allison Barr | Sep 25, 2025

In this episode of the Back for More Podcast, Amy is joined by Cinch’s own Chief Revenue Officer, Stan James, and together they pull back the curtain on what’s really happening when brands lean on endless promotions. (Hint: It often means eroding margins, losing...

The Human Element: Personalizing Customer Experiences in Home Services

by Allison Barr | Aug 26, 2025

In Episode 2 of Back for More, host Amy LaVange sits down with home services expert Gary Burch. Together, they tackle one of the biggest challenges facing service businesses today: designing customer lifecycles that feel personal, even as you grow.From HVAC to...

Inside the Win-Back Campaign That Boosted Next-Day Business by 28%

by Allison Barr | Jun 12, 2025

What if a small tweak could transform your customer retention game? In the premiere episode of Back for More, Amy LaVange and JP Scoville reveal how Oilstop, a quick lube and car wash brand, boosted midweek traffic by 28% in just 24 hours. With creative...

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