Customer Retention Platform
Win Big with Repeat Business
Are you feeling the pressure of hitting revenue goals? Companies today are focusing more than ever on customer retention management.
Cinch’s retention automation paltform brings your customers back again and again.
Profitability: A Long-Term Outcome
Benefits, Multiplied
Loyal customers are 7x more likely to try a new product or service, 5x more likely to repurchase, 4x more likely to refer more business, and 5x more likely to forgive mistakes (G2).
Growth Opportunity
Companies that prioritize customer retention management are 60% more profitable (G2). Improving customer retention by just 5% correlates with a 25% increase in profit (Bain & Company).
Emotional Connection
Customers with an emotional relationship with a brand have a 306% higher lifetime value (Motista). That emotional connection is built on trust, support, and personalization.
Content Personalization
Cinch helps you personalize on every level of your marketing deployment. It all starts with a clean customer database. As a Cinch customer, your first-party data is instantly cleaned and deduped before it’s pulled into dynamic marketing content.
Deep customer segmentation allows you to target groups of customers with similar characteristics. And finally, Cinch’s automated marketing journeys help you deliver personalized messages that result in higher engagement and customer retention platform rates.
Brand Positivity
Customers today expect to interact with personalized marketing messages. When they do, 82% of customers feel more positive about the brand (Demand Metric).
Loyalty and Satisfaction
Businesses that deploy personalized marketing see significant improvements in customer loyalty (47%) and customer satisfaction (36%), according to Qualifo.
Understanding Customer Expectations
Brand Engagement
Engaged members are the least expensive and most profitable (Think Impact). But if your business isn’t doing enough to engage your customers, more than half will consider dropping you (Fundera).
See Marketing Automation >
Customer Context
When customers engage with your brand, 70% expect anyone they interact with to have full context (G2). Three-quarters of consumers are more likely to be loyal if a brand understands them at a personal level (Acquia).
See Customer Profiles >
Problem Solving
In the age of instant gratification, 72% of consumers want immediate service from a brand. However, they are 2.4x more likely to stick with your business when their problems are solved quickly (G2). That’s great news!
See Reputation Management >
“What I really love about Cinch is it helps us focus on cross-selling existing customers, winning back cancelled customers, getting customer referrals, getting customer reviews,
as well as retaining and increasing the value of each customer that we have, which is something all of us want to do.”
Coach Sheri, Owner at Pest Control Business Coach, an Industry Consultant Partner
Make Your Marketing Personal
The Cinch customer retention automation platform gives you a 360-degree view of each customer through our OmniView™ Customer Profiles. Now you can forecast future behavior based on the historical data at your fingertips.
Explore Customer Profiles >